Policy scope
This Returns Policy applies to accepted projects coordinated by Zerri Crafts LLC. for made-to-order physical wedding goods. Because wedding decorations, personalized wedding gifts, guest books, and vow books are prepared around confirmed requirements, they are not treated like standard prebuilt consumer items. Return, remake, credit, or other after-sale options depend on the written agreement, the nature of the concern, the timing of the report, and whether the finished goods differ materially from the approved project scope.
Custom goods and client approvals
Custom wedding products may include names, dates, wording, artwork, colors, material direction, packaging details, and delivery timing approved by the client before production coordination begins. Zerri Crafts LLC. may rely on those approvals when arranging craft work with manufacturing partners in China. Once production starts, changes may not be possible without added cost, schedule impact, or a revised written agreement. An item generally cannot be returned only because the client later prefers a different approved spelling, wording, finish direction, or quantity.
Reporting an issue
Clients should contact support@zerricraftsllc.com promptly after discovering a concern. The message should include the project reference, contact information, product category, delivery date, a clear description of the issue, photos or video when useful, packaging photos if damage is claimed, and the specific result requested. Early reporting helps the company review carrier records, production notes, personalization approvals, packaging details, and contract terms. Delayed reporting may limit available options, especially when an event date has passed or goods have been distributed.
Eligible concerns
A concern may be eligible for review when finished goods appear materially different from the approved written scope, arrive with clear transit damage, contain a production error not present in the client-approved details, or are affected by a documented issue covered by the contract. The company will review available evidence and communicate a reasonable path. Depending on the situation, possible outcomes may include correction guidance, partial credit, replacement, remake, or another remedy stated in the written agreement. Eligibility is not automatic.
Evidence review
After-sale review depends on practical evidence. Photos, packaging images, delivery records, approved personalization details, production notes, and written communication may all be considered. The company may compare the reported concern with the accepted scope to determine whether the issue relates to production, shipment, client instructions, recipient handling, or another cause. Clients should preserve packaging and affected goods until the review is complete. Discarding items too early may limit the ability to evaluate damage, quantity concerns, or other physical conditions. When a wedding date or client event is close, the report should identify the deadline clearly so the company can discuss realistic options without implying that every remedy can be completed before the event. Clear evidence helps the review stay tied to the accepted project record and avoids unnecessary delay. Client cooperation remains important throughout.
Concerns that may not qualify
Requests may be declined when the product matches approved instructions, the client provided incorrect spelling or dates, the client changed preference after approval, damage occurred after delivery, the recipient refused the shipment, local charges were unpaid, the address was incorrect, or the concern is reported too late for meaningful review. The company may also decline concerns involving unauthorized artwork, misleading submitted information, misuse, improper storage, or expectations that were not included in the accepted project scope.
Returns and physical handling
If the company requests a physical return for review, the client must follow the provided instructions before sending goods back. Custom products should not be returned without written authorization because the correct destination, timing, documentation, and packaging may depend on the project terms. Some issues can be reviewed through photos, production records, carrier documentation, and written communication instead of physical return. Unauthorized returns may be refused or may not qualify for credit, replacement, remake, or other after-sale resolution.
Refunds, credits, and remakes
Any refund, credit, remake, or replacement depends on the contract, payment terms, production status, available evidence, and the nature of the issue. Approved remedies may take time because the company may need to review records, consult manufacturing partners in China, evaluate shipping facts, and confirm whether a correction can be completed before a relevant event date. The company does not promise a specific outcome for every concern, but it will review legitimate reports in good faith under the accepted commercial terms.
Cancellations and revisions
Cancellation or revision requests must be made in writing as soon as possible. If production has not started, the parties may discuss a change according to the contract. If materials have been prepared, personalization has begun, or shipment has been arranged, cancellation or revision may be limited and may involve cost. Custom wedding projects depend on client approvals and scheduling commitments, so each request is reviewed according to the confirmed scope, production stage, payment status, and practical ability to adjust the project.
